About Us 

We are Miami Beach Hotel Group (MBHG), the owner and operator of a collection of boutique hotels and restaurants across Miami Beach, including Riviera Hotel, Catalina Hotel & Beach Club, Hotel Croydon, Tradewinds Apartment Hotel, and other properties. 

In this privacy policy, we refer to the services we provide via our websites, mobile websites, booking engines, email, text message, social media, in-hotel Wi-Fi, and other digital or in-person channels as our “Services.” 

References to “MBHG,” “we,” “us,” or “our” mean Miami Beach Hotel Group, its affiliated entities, and any service providers involved in delivering these Services. 

 

About This Privacy Policy 

When you use our Services — including booking a room, staying at one of our properties, connecting to our Wi-Fi, or engaging with us online — we collect certain personal information about you. 

This privacy policy explains: 

  • The types of information we collect 
  • How we use and share that information 
  • How we protect your data 
  • Your rights and choices 

This privacy policy applies to all users of our Services worldwide. If you are located in jurisdictions with specific privacy laws (such as the European Union, United Kingdom, or California), additional rights may apply. 

 

How To Contact Us 

If you have any questions about this privacy policy or the way we handle your data, please contact us: 

Email: marketing25@southbeachgroup.com 

Mailing Address: 
Miami Beach Hotel Group 
Attention: Privacy Team 
Miami Beach Woman’s Club 
2401 Pine Tree Drive 
Miami Beach, FL 33140 USA 

 

What Is Personal Information? 

“Personal information” means any data that identifies you as an individual or can reasonably be linked to you. This may include: 

  • Name, email address, phone number, postal address 
  • Payment details, credit card information 
  • Booking details (dates of stay, room type, special requests) 
  • Government-issued identification provided at check-in 
  • IP address, device identifiers, or location data when using our websites or Wi-Fi 

 

Personal Information We Collect 

Information You Provide: 

  • When making a reservation online or in person 
  • During check-in or check-out 
  • When communicating with us by phone, text, email, or social media 
  • When signing up for marketing communications or promotions 
  • When submitting guest feedback or reviews 

Information We Collect Automatically: 

  • IP address, browser type, and device information 
  • Usage data on our websites, booking engines, and Wi-Fi networks 
  • Cookie and tracking data (see Cookies section below) 

Information From Third Parties: 

  • Online travel agencies or booking partners 
  • Social media platforms if you interact with us there 

 

How We Use Your Personal Information 

We use your data to: 

  • Process reservations, payments, and check-in/check-out 
  • Send booking confirmations, updates, and transactional messages 
  • Provide guest services and respond to inquiries 
  • Improve our websites, Wi-Fi services, and guest experience 
  • Send marketing messages, offers, and event invitations (where permitted) 
  • Comply with legal obligations (including guest registration requirements) 
  • Detect, investigate, and prevent fraud or unlawful activity 

You may opt out of marketing messages at any time by using the unsubscribe link in emails or contacting us directly. 

 

Cookies & Tracking 

Our websites and booking engines use cookies and similar technologies to: 

  • Remember your preferences and enhance site functionality 
  • Track website performance and user behavior 
  • Deliver relevant advertising 

You can manage cookies via your browser settings. Disabling cookies may affect the functionality of certain Services. 

 

Sharing Your Personal Information 

We may share your data with: 

  • Other hotels and restaurants within the MBHG portfolio to manage your stay 
  • Third-party service providers (e.g., booking engines, payment processors, email marketing platforms, IT support) 
  • Marketing and analytics partners (to improve services and personalize offers) 
  • Government authorities or law enforcement, if required by law 
  • Potential investors or buyers in the event of a business transaction 

We do not sell guest personal information to third parties. 

 

International Data Transfers 

If you are accessing our Services from outside the United States, your information may be transferred to and processed in the United States, where privacy laws may differ from your home country. 

 

Data Retention 

We keep personal information only as long as necessary to fulfill the purposes outlined above, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we securely delete or anonymize it. 

 

Your Rights 

Depending on where you live, you may have rights to: 

  • Access the data we hold about you 
  • Request correction or deletion of your data 
  • Object to certain processing activities (such as marketing) 
  • Request a copy of your data in a portable format 

To exercise these rights, contact us using the information above. We may need to verify your identity before fulfilling your request. 

 

Security 

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. 

 

Changes To This Policy 

We may update this privacy policy periodically to reflect changes to our practices or legal requirements. We encourage you to review this policy regularly.