CHECK-IN & CHECK-OUT POLICIES 

Check-in Age: Guests must be 21 years or older to reserve a room. Guests must present photo identification and proof of age upon arrival at the hotel. Photo identification must match the name on the reservation. 

Check-in Time: Our check-in time is 4pm, however should you need to arrive earlier, if an early arrival is available on your day of arrival, a fee might apply. 

Check-out Time: Check-out time is 11:00AM. Should you need a late check-out if a late check-out is available on your day of departure, a fee might apply. The late checkout fee varies, depending on the time of day. 

*If a room is not available upon early arrival or we cannot extend your requested late checkout, our bell staff will be happy to store your luggage on your behalf. 

 

RESERVATION CANCELLATION & DEPOSIT POLICIES 

The hotel’s cancellation & deposit policies vary based on the rate or offer selected. Different policies may also apply during special events and holidays. 

Non-Refundable Policy: The reservation may not be modified or cancelled. The total price of the reservation is due upon booking. In case of cancellation, modification, or no-show, full (room & tax) penalty will apply. 

*Rates confirmed are per room per night and guaranteed for the number of occupants listed on the reservation. The extra person fee is $25 plus 14% tax per person per night. 

*Children under 11 years of age stay free with an accompanying adult. 

 

 RESORT FEE 

Our Hotel Service Fee is 30$ plus 14% tax per room per night and provides you the following amenities: 

  • Unlimited local calls 

  • Pool access 

  • Pool towels 

  • Fitness Center Access 

  • Additional amenities 

 

PAYMENT POLICIES 

A valid EMV credit or debit card is required to guarantee the reservation and must be presented at the time of check-in. The hotel's credit card authorization process seeks approval for $100.00 per stay for incidentals in addition to the room and tax charges for the entire stay. You will also be asked to present a valid picture ID 

Accepted currency: U.S. Dollar 

*Cash is not accepted as a method of payment. 

WI-FI 

We want our guests to stay connected. Wi-Fi is available in the public areas of the hotel, and access to in-room Wi-Fi is included as part of the Hotel Service Fees. 

PET POLICY 

We are a dog friendly hotel. Dogs under 40lbs are welcome at The Croydon Hotel. A $250 non-refundable cleaning fee is required. This fee is waived for certified service dogs. 

Dogs must not be left unattended in the room or public areas of the hotel. 

PARKING POLICY 

Hotel Croydon does not offer valet service. Guests may use metered street parking with the City of Miami Beach’s ParkMobile app (please read posted signs carefully) or nearby public lots and garages, including: 

  • 234 39th St. Lot – about 300 ft away 

  • 4000 Collins Ave. Garage – about 0.1 miles away 

  • Municipal Garage at 4400 Collins Ave. – city-operated, a short walk from the hotel 

 

SMOKING POLICY 

Hotel Croydon Miami Beach is a non-smoking establishment. Although smoking is not permitted within the hotel building itself, guests who smoke are permitted to do so outside in designated areas. 

TRANSPORTATION 

We do not have a hotel shuttle that provides transportation to/from the Airport. If you would like, we can arrange for a taxi or a private car transfer. 

HOUSEKEEPING SERVICE 

Daily housekeeping is provided. 

PACKAGE POLICY 

We will be happy to receive your packages. Our Concierge will hold them for you until your arrival. Due to limited space, we are unable to receive large packages prior to your arrival. Please make sure that they are addressed as follows: 

Hotel Croydon Miami Beach 
3720 Collins Avenue 

Miami Beach, FL 33140